We shall do our best to deliver your products according to the delivery date provided in the email, but please note that all delivery dates provided through “SLEEP HIGH Shop Online” (either on the website or by phone or email or by SMS) are estimated dates, delivery timing may differ and we will advise you of any such changes if it happens.
The Terms and conditions (“Delivery Terms”) will be enforced on delivering our products to you, which you bought through the internet from our website www.sleephigh.com. Please visit “How to Shop Online” for more information about our delivery service.
SLEEP HIGH reserves the right to change the terms of delivery at any time. Any changes in delivery terms become valid on all new deliveries, which are made after posting the new changes on our website. You should check delivery terms posted on the SLEEP HIGH website before each new delivery order.
We shall deliver purchased products to the address specified in the purchase order. Delivery location must be inside the Kingdom of Saudi Arabia (Note: the delivery locations may differ during specific campaigns). The location must be reachable by ground transportation and the company might apply some charges for locations that are distance from main cities (please see term '' Delivery Zones''). You assume responsibility to be present in the delivery address or location on the date of delivery, we reserve the right to check the recipient data to ensure that the customer had received his order.
We strive to deliver your order within (7– 14 working days) of your purchase, depending on the availability of products in stock, unless otherwise has been agreed upon.
You will receive the confirmation of your order via Email, so ensure to check your email regularly. Also, make sure you are present at the address provided on the date of delivery.
In case you cannot be present at the specified time, you must inform us to change the date of delivery to the nearest possible time. At least 72 hours ahead of changing the date of delivery by calling one of our representatives in the contact us section.
If you provided us the wrong information or incomplete data, your delivery may be canceled without any prior notice, so please ensure to provide accurate and complete details.
Canceling any order (partially) due to customer requests would cause the rescheduling of the delivery date. (And we will inform you of the change if it happens).
If you purchased item(s) which are not available, we shall contact you to inform you and give you the option of either canceling the unavailable product and keep your order or cancel the whole order. If we could not contact you (or if you don’t return our calls, or we could not reach you) your order will be kept waiting for you to follow up for 3 days after the delivery date. After 3 days your order will be canceled and the amount you paid will be returned to your personal account.
You have the right to change the date of delivery for a period of up to 7 days from the order date.
Delivery Charges and Zones
When you place an order online, we’ll prepare the items for you and have them delivered directly from one of our Distribution Centres to your desired location. We offer multiple options of delivery which are based on your location's zone. Below are the two zones which are implemented in the kingdom of Saudi Arabia:
ZONE 1: MAIN CITIES
- ABOVE 300 SAR = FREE SHIPPING
- UNDER 300 SAR = SHIPPING FEE 35 SAR
ZONE 2: (SUBURB AND REMOTE AREAS)
-SHIPPING FEES WILL BE CALCULATED BASED ON DISTANCE AND SHALL BE PROVIDED TO THE CUSTOMER PRIOR TO SHIPPING. OTHERWISE, THE CUSTOMER WILL BE INFORMED THAT OUR DELIVERY SERVICE CAN NOT REACH THIS SPECIFIC AREA
Cash On Delivery (COD) CURRENTLY AVAILABLE ONLY IN JEDDAH, MAKKAH, AND RIYADH CITIES
We like to give our customers the flexibility of paying in cash for their orders, apart from offering various prepaid options. However, this option is only feasible for Jeddah and Makkah, Riyadh cities for mattresses with standard sizes only.
We accept payments only in the local currency. On delivery, only cash and electronic payments will be accepted - any other modes of payment such as personal Draft/Cheques will not be accepted for orders booked under the COD method of payment.
COD SERVICE FEE =19 SAR (INCLUDE VAT)
Once you complete your order online, we will send you a letter of confirmation by Email containing product details of delivery and date.
Delivery will be to the address you specified in your online order or through our Customer Care Centre representatives. You must make sure we can reach your address specified, to be present to receive your order and on the date agreed upon. Please notify us as soon as possible if you cannot be present to receive your delivery. We shall not be responsible for any delay in delivery due to your breach of these terms and conditions.
If you are not present in person to receive your order, you may assign someone to do so on your behalf. The person you assign must be an adult capable of receiving and acknowledging the order; we shall have the right to rely on his instructions as if they were issued by you. The delivery staff is not allowed to leave any items without having the receipt signed.
On delivery, please check all products delivered its physical condition and if the number of packages is correct. You will be asked to sign the delivery documents, which confirm that the delivery process had been completed, the number of your packages, and that the delivery didn’t cause any damages to your properties, and that the products delivered were “free from any damages” and that you are happy with the service you have received.
If there are any clear damages, missing items, or incorrect items, please specify that within one working day on top of the receipt document given to you on time of delivery. Missing, damaged, or incorrect items will be exchanged and delivered free of charge. That will not affect your legal right to notify us at a later date once you find any damage to the product later on. You must notify us of any products that are damaged, missing, or/and incorrect within a reasonable time after that you get a chance to test your products.
If you refuse to sign the delivery receipt, it would be considered a refusal to receive the delivery and consent to cancel the order.
Once you receive your order personally (or by your representative), you become the owner of those items and you would be from that time responsible for them. That means you will be responsible for any damages or losses that may occur later.